What we do

The Collectius Way of Collection.

Forming the bulk of what we do, our debt collection team specialises in supporting customers come up with a manageable repayment plan. Based on the fact that no one wishes to remain in debt, we offer flexible repayment methods that work.

A human approach to consumer debt collection.

Connect

  • We connect to our customers using iCollect, a state of the art in-house built technology powered by machine learning and digital first communication.

Open Dialog

  • An open dialog focusing on listening based on his/her personal situation.
  • We act with respect and compassion for the individual’s situation.

Agreement

  • The agreement is focused on finding a fair and realistic payment plan for each customer
  • Customers sometimes send “thank you” letters, and these are proudly used internally as success cases to support the company culture.

Compliance

Our collection teams have the highest industry standards and adhere to the “Collectius way of Collections”

01

Visits

Regular surprise visits to ensure “Collectius way of collection”.
02

Training

Calls are stored on the servers for monitoring and training purposes.
03

Quality

In-house collectors go through stringent training and QA for the quality of calls.
04

Monitoring

Reputation and compliance with local regulations is of utmost importance to Collectius and strictly monitored.

A human approach to Consumer Debt Collection. Forming the bulk of what we do, our consumer debt collection team specialises in helping individuals come up with a manageable repayment plan.

Capitalising on the fact that no one wishes to remain in debt, we offer flexible repayment methods that work. By giving debtors a reasonable way out, our clients are able to recover debt from even the most challenging individuals.

Our mission is simple. We want to create a world where every person, regardless of background, has the financial know-how to grow with the economy.

01

Contact

  • We contact our customers using iCollect state of the art in-house built technology powered by machine learning and digital first communication.
02

Open dialog

  • We connect to our debtors using an amicable approach to facilitate consumer recovery.
  • We act with respect and compassion for the individual’s situation.
  • An open dialog focusing on listening based on his/her personal situation.
03

Agreement

  • The mediation is focused on finding a fair and realistic payment plan for each individual.
  • Debtor thank you notes are used as internal marketing tool to excel the company culture.
04

Compliance

  • Our in-house collection team and 3rd party CMS agencies are managed by:
  • Regular surprise visits to ensure “Collectius way of collection”.
  • Calls are stored on the servers for monitoring and training purposes  
  • In-house collectors go through stringent training and QA for the quality of calls.
  • Reputation and compliance with local regulations is of utmost importance to Collectius and strictly monitored.

At its core, Collectius is a debt collection company. The other services we provide are built on our expertise in this industry.

With extensive experience in Asia for nearly 20 years, we have developed sustainable and effective methods of debt collection. Unlike traditional debt collectors, Collectius believes in treating both our clients and their customers with professionalism.

Our trained mediators facilitate debt repayments with tact, always taking into consideration the debtor’s situation.

By understanding and communicating interests of both our clients and the debtors, our mediators are able to encourage both parties to come up with an arrangement amicably.

Join us

If you are ready for a career, that challenges you as much as it rewards, apply today to be part of this amazing team.

Apply

News

September 18, 2018

Collectius is pioneering into Indonesia with a 300 million USD non-performing loan (NPLs) portfolio transaction.

Read more
© 2019 Collectius, All rights reserved.
AboutServicesJoin
NewsContact